If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.
PLEASE NOTE: Costume styles (colors, fabrics, etc.) are subject to change without notice due to manufacturer changes. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, but the manufacturers rarely notify us of these changes. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for understanding.
Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 2-4 weeks.