Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged, please
reject the delivery of the item and take some pictures of the damaged
item. After which, you can contact us via Emails to report the situation
with pictures to have this solved.
Damages found after you have received the item, please contact us with
pictures of the damaged item, we will either send you return labels to
return the damaged item back for a replacement or a full refund or
directly send you a new one or a full refund depending on the damage
status of the item and your will.
After you have received the tracking number, still you haven't got the
item by the expected delivery date. You may look around, check it with
your neighbors, and contact the shipping company. After which, the
package still does not show itself up. Contacting us with your phone
number, we would set up a lost package claim against the shipping
company to have your matter taken care of. It will take a week or so to
get the investigation result from the shipping company. Please wait
patiently during the period, and we would take a relevant measure to
have it settled., example below:
You may return any unopened Brand New product within 30 days of
your product`s shipping date. Shipping and Handling Charges are NOT
You may return all defective products for credit or exchange within 15 days from the date of shipment. If part
of a product is defective, please return the whole product, including
all manuals and accessories, in the original packaging. If one of these
terms are not met there will be up to a 20% restocking fee. If you
choose to return a defective unit for a refund, the shipping and
handling charges are non refundable.
Warranty is voided if serial tags, receiving numbers, product
stickers, or manufacturer seals have been removed, altered or tampered
with. Warranty is voided due to mishandling, improper use, or defacing
of the product.