All of our items have a three months' warranty. Items arrive
damaged or defective can be returned within 90 days after the order is
placed on our website. We ensure that all of our items are brand new and
in excellent condition prior to shipping. In the event that you receive
an item which does not conform to those standards, please contact us.
Please keep and use the original package for returns, or we reserve our
rights to reasonably refuse your return requirement.
A: Non-quality related returns:
1. Shipped returns will deduct applicable shipping charges from your
refund if the return isn't a result of our error. If you insist on
returning the item, you can contact us to state your return reason and
request a return label. Our customer care team will inform you of the
shipping cost. Please note that the returned items must remain intact
without impacting the second sale. When the item is delivered to us, you
can request a refund.
2. You can also choose a self-selecting logistics company to return the
item, and the shipping expenses shall be borne by yourself. When you
need the refund to be issued, you can contact us indicating the order
details and return tracking number to expedite the refund process.
B: Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact
us, we will exert great effort to cope with the issue according to the
status of the item with partial refund, full refund, return for
Send wrong item:
1. You can choose to keep the wrong item with a discounted price offered
by our customer care team. In the meanwhile, you can request us to send
you the correct item that you have ordered. In this situation, you have
to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the
correct replacement or a full refund. After you have delivered the item
to UPS, you can contact us for the replacement or the full refund as
long as the return tracking number shows any further status of the
Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged, please
reject the delivery of the item and take some pictures of the damaged
item. After which, you can contact us via Emails to report the situation
with pictures to have this solved.
Damages found after you have received the item, please contact us with
pictures of the damaged item, we will either send you return labels to
return the damaged item back for a replacement or a full refund or
directly send you a new one or a full refund depending on the damage
status of the item and your will.
After you have received the tracking number, still you haven't got the
item by the expected delivery date. You may look around, check it with
your neighbors, and contact the shipping company. After which, the
package still does not show itself up. Contacting us with your phone
number, we would set up a lost package claim against the shipping
company to have your matter taken care of. It will take a week or so to
get the investigation result from the shipping company. Please wait
patiently during the period, and we would take a relevant measure to
have it settled., example below:
You may return any unopened Brand New product within 30 days of
your product`s shipping date. Shipping and Handling Charges are NOT
You may return all defective products for credit or exchange within 15 days from the date of shipment. If part
of a product is defective, please return the whole product, including
all manuals and accessories, in the original packaging. If one of these
terms are not met there will be up to a 20% restocking fee. If you
choose to return a defective unit for a refund, the shipping and
handling charges are non refundable.
Warranty is voided if serial tags, receiving numbers, product
stickers, or manufacturer seals have been removed, altered or tampered
with. Warranty is voided due to mishandling, improper use, or defacing
of the product.