All of our items have a three months' warranty. Items arrive
damaged or defective can be returned within 90 days after the order is
placed on our website. We ensure that all of our items are brand new and
in excellent condition prior to shipping. In the event that you receive
an item which does not conform to those standards, please contact us.
Please keep and use the original package for returns, or we reserve our
rights to reasonably refuse your return requirement.
A: Non-quality related returns:
1. Shipped returns will deduct applicable shipping charges from your
refund if the return isn't a result of our error. If you insist on
returning the item, you can contact us to state your return reason and
request a return label. Our customer care team will inform you of the
shipping cost. Please note that the returned items must remain intact
without impacting the second sale. When the item is delivered to us, you
can request a refund.
2. You can also choose a self-selecting logistics company to return the
item, and the shipping expenses shall be borne by yourself. When you
need the refund to be issued, you can contact us indicating the order
details and return tracking number to expedite the refund process.
B: Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact
us, we will exert great effort to cope with the issue according to the
status of the item with partial refund, full refund, return for
Send wrong item:
1. You can choose to keep the wrong item with a discounted price offered
by our customer care team. In the meanwhile, you can request us to send
you the correct item that you have ordered. In this situation, you have
to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the
correct replacement or a full refund. After you have delivered the item
to UPS, you can contact us for the replacement or the full refund as
long as the return tracking number shows any further status of the